Start with a process

Name the process. We will show you what it could be.

We follow it as it really runs, redesign it and deliver the changes. Scope and price are fixed before we start.

Tell us the processBook a first conversation

Three steps, priced by what you get.

One conversation. One fee for the redesign. A monthly fee to keep it measured, if you want.

  1. 01Look

    A 45-minute conversation about one process.

    Your top three changes, in writing, within three working days.

    FreeNo obligation

  2. 02Redesign

    We follow the work, question every step, redesign it, and deliver the changes: process, connections and automation.

    A process that runs with fewer hands, a before and after map, and a costed plan for anything left.

    FixedQuoted after the first conversation

  3. 03Run

    We keep the process, its automations and any tools working, and report on it monthly.

    A number you can see every month, and someone accountable for it.

    MonthlyPriced with the plan. Cancel any time

The redesign fee is credited against anything we go on to build for you within three months.

What “fixed” means.

A worked example: an invoice, received to paid.

  1. 01. Before7

    steps

    • Four hand-offs between people
    • Data entered twice
    • Paper approval, chased weekly
  2. 02. After2

    steps a person touches

    • One record
    • Same-day approval
    • Five changes made during the redesign
  3. 03. Left on the plan1

    change

    • Connect approval to the ledger
    • Costed, owned, optional

Where automation and AI come in.

Reading, re-keying, chasing, drafting: we mark each one and say what it would take.

How long does it take?

A simple workflow is often done inside a fortnight. One that crosses departments takes longer. The timeline is fixed with the price.

  • Three conversations with your people
  • One findings session at the end
  • Nothing to prepare. Whatever documentation exists is enough

One process everyone knows is too slow.

One process everyone knows is slower or more expensive than it should be, and nobody has had time to take apart.

0 of 3Mark the ones that are true.

Bigger than one process? A new product, a platform or a whole operating model starts here.

What does the process cost you now?

Most of a process's cost is people's time, and nobody adds it up.

An illustration, not a client's figures. A year is 48 working weeks. Your figures stay on your device.

Your process, a year, left as it is£43,0081,536 hours a year, in people's time

Which process?

The questions people ask before they book.

Answered the way we answer them on the phone.

Tell us the process
How do you price it?

A fixed fee for a defined scope, with “done” written on one page. If we misjudge the scope, that is our cost.

What if the answer is a tool you can buy?

We say so and help you choose it. We sell nobody's software, so the advice is not shaped by what we earn.

What if it needs something built?

Then we design it, price it and build it. The same team builds and runs our own products.

Who does the work?

A director leads it from the first conversation to the findings session, with our team delivering the changes.

Already know what is wrong?

Good. The redesign confirms it, costs it and delivers what can be delivered now.

Do we have to use you afterwards?

No. Running it and building anything further are optional. The plan is yours.

How do we pay?

Nothing is charged before a start date is agreed. One invoice for the redesign. Running it is billed monthly in advance.

What is taking more work than it should?

Tell us where the work hurts. We reply within a working day.

Have something to build instead? Start with an idea.